What to include in a shipping, customs or payment report
Delivery and payment experiences are most useful when they can be compared across vendors and countries.
Include
- Vendor, and the country the order shipped from if you know it
- Destination country (never your address)
- Order month, and the dates it shipped and arrived
- Carrier and service level
- Packaging: cold packs, insulation, vial protection
- Customs: held, opened, charged duty, returned or seized, and what the vendor did about it
- Payment method used and any fee added
- The vendor’s stated reship or refund policy, and whether it was honored
Leave out
Tracking numbers, addresses, order numbers, names and payment account details. Blur them in photos.
Useful background
Each vendor’s review page lists its stated shipping cost, payment methods and where it ships from. The shopping planner includes shipping when it compares the total cost of an order. If a vendor’s stated terms on the site are out of date, post the correction in Research & Site Feedback.
This board is not for advice on getting packages past customs. Import rules differ by country and are your responsibility to check.
The Community Rules apply here: research discussion only, no dosing or personal-use advice, no buying, selling or sourcing requests, and disclose any vendor connection.